Politique d’expédition

1. Introduction

Welcome to Hastparis. We are committed to providing reliable, safe, and transparent international delivery services for our refined French menswear and smart-casual apparel collections. We understand that an outstanding shopping experience relies on absolute fulfillment transparency. This Shipping Policy clearly details our order fulfillment workflows, expected transit timelines, carrier standards, and shipping charges so you always know what to expect from checkout to final delivery.

2. Shipping Destinations & Restrictions

We specialize in shipping orders to destinations throughout France.

* Physical Address Requirement: To ensure safe handover and valid courier tracking, all orders require a complete physical street address (residential or commercial).

* P.O. Boxes & APO/FPO Restrictions: We do not deliver to P.O. Boxes, Packstations, or APO/FPO military installations. Standard courier services require direct access for physical delivery confirmation. Orders submitted with a P.O. Box address will be held until an updated physical street address is provided by the customer.

3. Shipping Rates & Transparent Pricing

We operate on a straightforward, transparent pricing model with no hidden handling charges, processing fees, or surprise fees at checkout:

* Standard Delivery (Orders €80.00 and above): FREE (€0.00)

* Standard Delivery (Orders below €80.00): €15.00 Flat Rate

The exact shipping charge applicable to your purchase will be displayed clearly in your order summary prior to payment confirmation.

4. Order Processing & Delivery Timelines

To help you plan your purchase and ensure complete clarity, we calculate our delivery timelines using a standardized schedule:

Handling Time + Transit Time = Total Estimated Delivery Time

* Daily Order Cut-off Time: 5:00 PM (PST) (Pacific Standard Time). Orders placed before 5:00 PM (PST) on business days enter processing on the following business day. Orders placed after 5:00 PM (PST), on weekends, or during public holidays will be queued for handling on the next available business day.

* Order Handling Time: 1 to 3 business days (Monday through Friday). During this preparation phase, your items undergo quality inspection, protective packaging, and dispatch labeling.

* Carrier Transit Time: 7 to 12 business days (Monday through Friday). Packages are securely dispatched to France via our logistics partner, DHL.

* Total Estimated Delivery Time: 8 to 15 business days (Monday through Friday).

(Note: Handling and transit operations do not take place on Saturdays, Sundays, or major national public holidays).

5. Order Tracking & Split Shipments

* Order Tracking: As soon as your parcel is handed over to DHL, an automated shipping confirmation email containing your direct tracking number and link will be dispatched to your email address. Please allow 24 to 48 hours for tracking updates to appear on the official carrier portal.

* Split Shipments: If your order contains multiple garments from different inventory locations, items may occasionally arrive in separate packages to prevent unnecessary fulfillment delays. You will receive separate tracking links for each individual parcel at no extra charge.

6. Address Accuracy & Missing Packages

* Address Accuracy: Customers are responsible for entering complete and correct shipping details at checkout (including recipient name, street address, building/apartment number, and French postal code). Hastparis cannot be held liable for delivery failures, lost packages, or returned shipments resulting from incorrect address information. Any re-dispatch fees caused by incorrect shipping details will be the responsibility of the customer.

* Missing or Stolen Packages: If your tracking status states that the package has been "Delivered" but you cannot locate it:

1. Check your immediate surroundings, porch, building entrance, or with building management/neighbors.

2. Contact your local DHL distribution center immediately with your tracking number to initiate an official delivery inquiry.

3. Once a case number has been opened with the carrier, contact our support team at sale@hastparis.it.com with your claim details so we can assist in monitoring the inquiry.

7. Damaged in Transit

Every shirt, pair of trousers, and accessory is carefully inspected and packaged in protective materials before dispatch. If your shipment arrives damaged or tampered with:

* Take clear photographs of the outer carton, the shipping label, and the affected merchandise.

* Contact our customer service desk at sale@hastparis.it.com within 48 hours of delivery.

* Include your Order Number and the relevant photo evidence.

Our team will review your case promptly and arrange an expedited replacement or a full refund.