Politique de remboursement

1. Introduction

Welcome to Hastparis. We take great pride in delivering refined French menswear and smart-casual apparel designed with exceptional quality, precise tailoring, and durable fabric standards. Your satisfaction is paramount to our service philosophy. If your order does not completely meet your expectations, we provide a transparent, fair, and straightforward return and refund process in full alignment with international ecommerce regulations.

2. Return Window & Eligibility Standards

We offer a 30-day return window calculated from the calendar date your shipment is marked as delivered by DHL. To qualify for a return and full refund, items must satisfy our strict apparel condition criteria:

* Pristine Condition: Garments must be in entirely new, unwashed, unworn, and unaltered condition, suitable for immediate restocking.

* Intact Tags & Packaging: All original brand tags, woven care labels, collar-shaping stiffeners, spare button sachets, and clear protective polybag packagings must be attached, intact, and returned in their original state.

* Zero Odors or Residues: Items must show zero traces of cosmetics, perfume, body scents, deodorant marks, tobacco smoke, pet hair, or fabric snags.

* Footwear & Accessories (if applicable): Belts, ties, or related accessories must show no creasing, stretching, or leather scuffs.

Items that do not satisfy these conditions will not be accepted for return and will be redirected back to the customer.

3. How to Initiate a Return (Mandatory RMA Intercept)

To ensure the security of returning goods and prompt processing at our receiving depot, please adhere to our standard return sequence:

1. Email Authorization: Send a return request to sale@hastparis.it.com within 30 days of delivery. Include your Order Number (e.g., #AV1234), the specific garment(s) you wish to return, and the detailed reason for your return.

2. Obtain RMA: Once reviewed, our support team will generate a unique Return Merchandise Authorization (RMA) Code and provide designated intake address instructions.

3. Secure Packaging: Place the garment, original tags, collar stiffeners, and polybags securely within a sturdy cardboard mailing container. Clearly note your RMA code on the packing slip inside.

CRITICAL RETURN WARNING:
Please do not send items back to the sender's address on the package without contacting us first. Parcels returned without prior written authorization or lacking an official RMA code cannot be accepted by our logistics personnel and will be rejected. All authorized returns must be routed to our dedicated intake address:
14625 RAYEN ST APT 106, PANORAMA CITY, CA, 91402 USA

4. Return Shipping Costs Allocation

Return shipping responsibility is determined by the reason for return:

* Merchant Responsibility (Damaged, Defective, or Incorrect Items): If you receive an item with a manufacturing defect, damaged during DHL transit, or differing from your invoice, Hastparis covers 100% of return shipping costs. Please contact sale@hastparis.it.com within 48 hours of delivery with clear, well-lit photos showing the defect, original tags, and parcel packaging. Upon verification, we will provide a prepaid return label.

* Customer Responsibility (Customer Remorse or Personal Preference): If you wish to return an item due to personal preference, remorse, or an incorrect size selection, the return shipping postage is the sole responsibility of the customer. We strongly recommend using a tracked, insured shipping service to guarantee delivery to our intake facility.

5. No Restocking Fees

We operate on complete fee transparency:

* Restocking Fee: €0.00 (No Restocking Fees)

We do not impose handling deductions, inspection charges, or restocking fees on authorized product returns.

6. Refund Process & Timelines

* Intake & Verification (1–3 Business Days): Upon physical arrival of your returned parcel at our intake facility, our inspection team requires 1 to 3 business days (Monday through Friday) to verify that the returned garments meet our eligibility standards.

* Refund Issuance: Once approved, your refund will be authorized immediately.

* Banking Processing Timeline (5–10 Business Days): Refunds are credited directly back to the original payment method utilized during checkout (credit/debit card or Apple Pay). Depending on your financial institution or card issuer, the credited funds will typically appear in your account within 5 to 10 business days.

* Shipping Fee Reimbursement: Original shipping charges (€15.00 for orders under €80.00) are non-refundable unless the return is due to our error or defective merchandise.

7. Order Cancellations & Fraud Prevention

* Order Cancellation Window: You may submit a written cancellation request within 12 hours of placing your order by emailing sale@hastparis.it.com. If the request is received within this 12-hour window, your order will be cancelled and refunded immediately in full.

* Post-Fulfillment Cancellations: Because orders enter warehouse preparation and courier dispatch promptly, cancellations requested after 12 hours cannot be intercepted and must proceed through the standard 30-day return process upon receipt.

* Fraud Prevention & Dispute Safeguards: To protect against systematic returns abuse, wardrobe wearing, substitution fraud, or chargeback manipulation, Hastparis reserves the right to decline refunds for parcels that contain worn garments, counterfeit substitutes, missing original accessories, or unapproved merchandise.