Contact Us

We Are Here to Assist You

Welcome to Hastparis. We are committed to providing you with exceptional service and an effortless shopping experience. Whether you require guidance on finding the perfect fit or have questions regarding your delivery, our dedicated customer support team is on hand to assist you.

Feel free to reach out to us regarding:

* Garment Sizing & Fit Guidance: Detailed measurements and recommendations across our shirts, tailored trousers, and outerwear.

* Fabric & Care Inquiries: Technical details regarding our two-ply fabrics, weaves, and appropriate garment maintenance.

* Order Status & Tracking: Real-time status updates on your DHL shipments destined for France.

* Returns & Exchange Requests: Guidance on our return policy standards and obtaining required return documentation.

Faster Assistance: The Order Number Rule

Important Note for Existing Orders: If your inquiry relates to an order you have already placed, please ensure you clearly state your Order Number (e.g., #AV1234) in the subject line of your email or within your message. Including your order number allows our verification team to access your purchase history immediately and address your request within our standard 24-hour response window.

Official Contact Information

For official customer assistance, business correspondence, or policy inquiries, please contact us directly through the channels below:

* Email Support: sale@hastparis.it.com

* Phone Support: +1 (818) 387-8145

* Business Address: 14625 RAYEN ST APT 106, PANORAMA CITY, CA, 91402 USA

Our customer care team strives to respond to all written inquiries within 24 hours on regular business days.

Operating Hours & Service Schedule

Our customer service office operates during the following schedule:

* Monday – Friday: 9:00 AM – 5:00 PM (PST)

* Saturday & Sunday: Closed

* Public Holidays: Closed on all US Federal and Major Public Holidays

Inquiries submitted over the weekend or on official public holidays will be handled in the order they were received starting the next business morning.

Notice Regarding Returns & Exchanges

Please do not dispatch any parcels directly to the address listed above without prior confirmation.

To maintain order accuracy and safeguard return transit, all returns and exchanges require an authorized Return Merchandise Authorization (RMA) Code and designated destination instructions provided by our support team. Packages returned without prior email authorization or missing an official RMA slip cannot be processed by our intake logistics depot. Please email sale@hastparis.it.com to initiate an authorized return request.

Send Us a Message

Prefer to reach out right away? Please complete the contact form below with your full name, email address, order number (if applicable), and your detailed message. A representative will get back to you shortly.

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Frequently Asked Questions (FAQs)

Shipping & Delivery

Q: Where do you ship to, and how are orders dispatched?

A: We currently specialize in shipping throughout France. All orders are processed from our international fulfillment hub and operations center coordinated at 14625 RAYEN ST APT 106, PANORAMA CITY, CA, 91402 USA. Every package is dispatched via DHL to ensure secure, tracked, and dependable transit. Please note that we do not deliver to P.O. Boxes or APO/FPO military addresses, as DHL requires a physical residential or business street address for delivery confirmation.

Q: How much does shipping cost?

A: We maintain straightforward and transparent shipping rates with no hidden fees:

* Orders of €80.00 and above qualify for Free Shipping.

* Orders under €80.00 are charged a flat shipping rate of €15.00.

Q: How long will it take to receive my order?

A: Your total estimated delivery timeline is between 8 to 15 business days, broken down into two distinct phases:

* Handling Time: 1 to 3 business days (Monday through Friday), during which our warehouse staff inspects, prepares, and packages your garments.

* Transit Time: 7 to 12 business days (Monday through Friday) via DHL standard transit to your address in France.

Once your shipment has been picked up by DHL, you will receive an automated shipping confirmation email containing a direct tracking number.

Returns & Refunds

Q: What is your return policy?

A: We offer a 30-day return window starting from the date tracking confirms your parcel was delivered. To be eligible for a return, apparel items must be entirely new, unworn, unwashed, unaltered, and free of any odors, stains, or pet hair, with all original manufacturer tags, collar stays, and polybag packaging intact. We do not charge any restocking fees (No Restocking Fees).

Q: Who pays for the return shipping costs?

A: Return shipping fees depend entirely on the reason for return:

* Defective or Incorrect Items: If an item arrived damaged, defective, or incorrect due to our error, Hastparis will bear all return shipping costs and provide a prepaid return label.

* Customer Remorse: If you wish to return an item due to personal preference, incorrect sizing selection, or change of mind, the return shipping postage will be the customer's responsibility.

Q: How do I initiate an authorized return?

A: Do not send your parcel back to the address on the shipping label without prior authorization. Unannounced returns sent directly to our administrative office cannot be identified or processed by warehouse staff. To initiate a return, send an email to sale@hastparis.it.com with your Order Number and the reason for return. Our support team will review your request and issue a formal Return Merchandise Authorization (RMA) Code along with designated return depot instructions.

Products & Quality

Q: Will the garment's color or fit match the pictures exactly?

A: All garment photography is shot in professional studio conditions under color-balanced lighting to depict fabrics, weaves, and shades as accurately as possible. However, subtle variations may occur due to individual screen settings, device displays, and ambient viewing light. Furthermore, due to standard textile manufacturing tolerances and fabric flexibility, actual garment dimensions may carry an acceptable discrepancy of 1 to 2 cm (0.4–0.8 in) compared to our sizing charts.

Q: What should I do if my garment arrives defective or damaged?

A: While every garment undergoes rigorous quality checks before dispatch, transit mishaps can occasionally occur. If you receive an item with a factory defect or damage sustained during shipping, please contact us at sale@hastparis.it.com within 48 hours of delivery. Include your order number, a brief explanation, and clear photographs showing the defect or parcel condition. We will inspect the issue immediately and provide a replacement or full refund.

Orders & Payment

Q: Which payment methods do you accept, and is checkout secure?

A: We accept all major credit and debit cards (Visa, MasterCard, American Express, Maestro) as well as Apple Pay. All transactions are processed through level-1 PCI-DSS compliant payment gateways equipped with 256-bit SSL encryption. We never store or access your complete payment card details.

Q: Can I modify or cancel my order after placing it?

A: Because our fulfillment logistics automatically begin order preparation within standard working hours, requests to cancel or amend sizes/addresses must be submitted within 2 hours of order placement by emailing sale@hastparis.it.com. Once an order has entered warehouse fulfillment or DHL transit, it cannot be intercepted and must proceed through our standard return procedure.